Q: Are your offices wheelchair accessible?

Yes, our main office is located across the hall from the building elevator. Our other office locations are located on the ground floor and wheelchair accessible.

Q: What can I expect before and during my first appointment? How long is the appointment?

For the first appointment, we recommend scheduling an hour and a half. This ensures that you have enough time to go over paperwork, talk about your goals for counseling, and develop a treatment plan with your counselor. Before the appointment, you will be asked to complete Intake paperwork. Payment is collected at check-in.

Q: I have never engaged in counseling before. What else do I need to know?

Your counselor will begin by getting to know you in order to define your current counseling needs and partner with you to develop a plan that serves you. Together you may determine that your needs are more immediate and short term, but sometimes longer term patterns and experiences are surfaced which may require longer term work. Regardless, your counselor will seek to collaborate to determine what best serves you.

Q: Do CRC counselors provide psychological evaluations or prescribe medication?

Psychological evaluations are provided by licensed clinical psychologists and psychiatric medication prescriptions are provided by medical doctors. Neither are part of CRC’s staff of counselors.

Question 1

Is Center for Relational Care (CRC) contracted with any health insurance providers?

Accepted Answer

The Center for Relational Care is considered “out of network” for all insurance companies.

Question 2

Can I submit CRC statements to my insurance as an "out of network" expense?

Accepted Answer

Depending on what your out of network coverage provides, your insurance company may reimburse for sessions you have paid for.  We suggest that you contact your insurance provider for more information on eligibility. Since all of this is done through your insurance, CRC can not guarantee any reimbursement.

Question 3

Does CRC offer a "sliding scale" or reduced fee option to assist with the cost of counseling?

Accepted Answer

Our graduate student interns and associates offer counseling services at lower rates.
 
You can also apply for “special needs” financial assistance if you have a hardship.  Let your counselor or the Intake Coordinator know if a lower fee is needed.

Question 4

Does CRC accept walk-in appointments?

Accepted Answer

CRC counselors are not typically available for walk-in appointments.

To schedule an appointment, please call 512-492-6200.

If you are experiencing a mental health crisis, you may call:
Travis County: Psychiatric Emergency Services (PES) at 512-472-HELP (4357)
Williamson County:  Bluebonnet Trails Crisis Hotline at 1-800-841-1255
Children: UT Health Austin Pediatric Psychiatry at Dell Children's assessment hotline 24/7 at 512-324-0029

If this is an emergency, please call 911 or go to your nearest emergency room.

Question 5

Do you offer evening or weekend appointments?

Accepted Answer

Some counselors are available for evening or weekend appointments.  If this is something you are interested in, please ask your individual counselor or the Intake Coordinator.

Question 6

Can I schedule an appointment for someone else?

Accepted Answer

You may schedule an appointment for a minor (<18 years of age) if you are a legal guardian.  Anyone over the age of 18 years will need to schedule an appointment for themselves.

Question 7

Are your offices wheelchair accessible?

Accepted Answer

Yes, our main office is located across the hall from the building elevator.  
Our other office locations are located on the ground floor and wheelchair accessible.

Question 8

What can I expect before and during my first appointment?  How long is the appointment?

Accepted Answer

For the first appointment, we recommend scheduling an hour and a half.  This ensures that you have enough time to go over paperwork, talk about your goals for counseling, and develop a treatment plan with your counselor.
 
Before the appointment, you will be asked to complete Intake paperwork.  Payment is collected at check-in.

Question 9

I have never engaged in counseling before.  What else do I need to know?

Accepted Answer

Your counselor will begin by getting to know you in order to define your current counseling needs and partner with you to develop a plan that serves you. Together you may determine that your needs are more immediate and short term, but sometimes longer term patterns and experiences are surfaced which may require longer term work. Regardless, your counselor will seek to collaborate to determine what best serves you.

Question 10

Do CRC counselors provide psychological evaluations or prescribe medication?

Accepted Answer

Psychological evaluations are provided by licensed clinical psychologists and psychiatric medication prescriptions are provided by medical doctors.  Neither are part of CRC’s staff of counselors.

FAQs

Frequently asked questions